Privacy Policy

Introduction

Queue Monitor, operated by BitQit Private Limited ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue monitoring platform and related services.

Information We Collect

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our queue monitoring services
• Monitor queue health and send alerts based on your configurations
• Process billing and manage your account
• Communicate with you about service updates, security alerts, and support
• Analyze usage patterns to improve our platform
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations

Job Payload Data

By default, we do NOT store job payload data. We only collect metadata about your jobs (such as count, status, and timestamps). If you enable the optional "Job Inspector" feature for debugging purposes:

• Job payloads are encrypted using AES-256 encryption
• Payloads are retained for only 7 days
• You can configure field-level filtering to exclude sensitive data
• You can disable payload inspection at any time

Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted is encrypted using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• Queue connection credentials are encrypted with separate encryption keys
• We follow SOC 2 Type II compliance standards
• Regular security audits and penetration testing
• Access controls and audit logging for all user actions
• Two-factor authentication (2FA) available for all accounts

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party service providers (e.g., cloud hosting, payment processing) who are bound by confidentiality agreements.
• Team Members: Within your organization, data is shared according to the role-based access controls you configure.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• Security and Fraud Prevention: To protect our users and prevent fraud or security threats.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account information: Retained until you delete your account
• Queue metrics and analytics: Retained according to your subscription plan (typically 30-365 days)
• Job payloads (if enabled): Automatically deleted after 7 days
• Audit logs: Retained for 1 year for security purposes
• Billing records: Retained for 7 years to comply with tax regulations

After account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.

Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in portable formats (CSV, JSON)
• Opt-out: Unsubscribe from marketing emails (service emails are required)
• Restriction: Request limitation of data processing

To exercise these rights, contact us at hello@queuemonitor.org or through your account settings.

GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on legitimate interests, contractual necessity, or consent
• You may withdraw consent at any time
• You have the right to lodge a complaint with your local data protection authority
• We provide Data Processing Agreements (DPA) for enterprise customers
• Data residency options are available for EU customers

CCPA Compliance (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if your personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising your privacy rights

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide customer support

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

Third-Party Services

We integrate with third-party services that have their own privacy policies:

• Cloud hosting providers (AWS, Google Cloud, Azure)
• Payment processors (Stripe)
• Email delivery services
• Analytics tools (for aggregated, anonymized usage data)

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to your registered email address
• Displaying an in-app notification

Your continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: