Terms of Service

Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

Organization Accounts

If you register on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" include both you and the organization.

Subscription Tiers

We offer multiple subscription plans with different features and limits. Plan details, pricing, and features are available on our pricing page and may be updated from time to time.

Billing

By subscribing to a paid plan, you agree to pay all applicable fees. Key billing terms:

• Fees are charged in advance on a monthly or annual basis
• Payment is due immediately upon subscription or renewal
• All fees are non-refundable except as required by law or as expressly stated
• We use third-party payment processors to handle billing
• You authorize us to charge your payment method automatically for renewals

Price Changes

We may change our pricing with 30 days' notice. Price changes will apply at your next renewal. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

Free Trial

We may offer free trial periods. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel. No charges will be made during the trial period.

Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period. We do not provide refunds for partial months or unused time, except where required by law.

Your Responsibilities

You are responsible for:

• Ensuring you have authorization to connect your queues to our Service
• Providing valid and secure connection credentials
• Maintaining the security of your queue infrastructure
• Complying with third-party terms of service (e.g., AWS, Azure)
• Monitoring your queue systems for issues

Service Permissions

By default, Queue Monitor operates with read-only access to your queues. If you enable management features, you grant us permission to perform operations (pause, delete, retry jobs) on your behalf. You can revoke these permissions at any time.

Data Ownership

You retain all rights, title, and interest in your queue data. We claim no ownership rights over your data. You grant us a limited license to access and process your data solely to provide the Service.

Our Rights

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Queue Monitor and protected by copyright, trademark, and other intellectual property laws. Our trademarks may not be used without prior written consent.

License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

Uptime SLA

We strive to maintain high availability:

• Free and Starter plans: No SLA guarantee
• Professional plans: 99.9% uptime SLA
• Enterprise plans: 99.99% uptime SLA with custom terms

SLA credits are available for documented downtime exceeding these thresholds, as detailed in your subscription agreement.

Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary to maintain security or functionality.

Support

Support availability varies by plan:

• Free/Starter: Email support, best-effort response
• Professional: Priority email support, 4-hour response time during business hours
• Enterprise: 24/7 support, dedicated success manager, custom SLA

Termination by You

You may terminate your account at any time by canceling your subscription through account settings or contacting support.

Termination by Us

We may suspend or terminate your access to the Service immediately, without notice, if:

• You breach these Terms
• Your payment fails or your account is past due
• We are required to do so by law
• We discontinue the Service (with 30 days' notice)

Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• You will lose access to your data after 30 days
• You may export your data before termination
• Unpaid fees become immediately due
• Provisions that by their nature should survive will survive termination

Governing Law

These Terms are governed by the laws of India and the jurisdiction of New Delhi, India, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or the Service will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India, with the seat of arbitration being New Delhi, India. Either party may seek injunctive relief in court for intellectual property or confidentiality violations.

Class Action Waiver

You agree to resolve disputes on an individual basis only and waive any right to participate in class action lawsuits or class-wide arbitration.

Entire Agreement

These Terms, along with our Privacy Policy and any subscription agreement, constitute the entire agreement between you and Queue Monitor regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

Waiver

Our failure to enforce any right or provision in these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

Force Majeure

We are not liable for delays or failures in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet outages.

Export Compliance

You agree to comply with all applicable export and import laws and regulations in your use of the Service.